After payment confirmation and any necessary order verification, orders are normally prepared within 2–4 business days. During holidays, promotions, or unusually high order volume, processing may require up to 5 business days. Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing and carrier transit are separate periods.

For standard shipping to supported U.S. addresses, estimated carrier transit is generally 10–15 business days after dispatch. Total delivery time includes processing plus transit. These are estimates, not guaranteed arrival dates; weather, carrier disruption, holidays, customs procedures, remote destinations, and circumstances outside our reasonable control may affect delivery.

Available shipping methods and applicable charges are calculated and displayed during checkout based on the destination and delivery service. Review shipping costs and the final order total before submitting payment.

Depending on inventory availability, product location, package requirements, and destination, orders may ship from our facilities or designated fulfillment partners. The origin on a parcel may differ from the registered business address of Beijing Huijusuan Technology Co., Ltd.. Items in the same order may occasionally ship separately with different tracking numbers.

When an order has been dispatched and tracking becomes available, a shipping confirmation with available details will normally be sent to the email address entered during checkout. A carrier may take additional time after label creation before the first movement appears. Carriers vary by product, fulfillment location, destination, and available service.

Review your name, full delivery address, apartment or unit number, postal code, and contact details before ordering. If you notice an error, contact service@avenmorne.com as soon as possible. We will try to update the address before fulfillment, but changes cannot be guaranteed once processing or shipment preparation starts. Reasonable reshipping costs may apply if a customer-provided incorrect or incomplete address causes a parcel to be returned and sent again.

Availability depends on the product, destination, and carriers available at purchase. If supported, an applicable shipping option will normally appear at checkout; if none appears, delivery to that address may not be available.

Temporary tracking gaps may occur while parcels move between facilities, carriers, or networks. If tracking has not updated for an extended period or a shipment is significantly delayed, contact us with your order number. We will review the information and work with the carrier or fulfillment provider where appropriate.

If a package appears lost in transit, contact customer support with your order number. After reviewing available tracking and shipment circumstances, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution where loss is confirmed.

If tracking shows “Delivered” but you cannot locate the parcel, check the delivery area, mailbox, household members, building reception, neighbors, and carrier where appropriate. A delivered status does not automatically prevent review of a claim. If the parcel remains missing, contact us with your order number.

Contact us promptly if an order arrives damaged, incomplete, incorrect, or materially different from the product description. Packaging and protective materials may vary for pet toys, grooming tools, feeding accessories, walking essentials, travel products, and pet comfort items. Include your order number, a clear issue description, photographs or videos of the item, exterior packaging, and shipping label. For a confirmed error attributable to us, we will provide an appropriate replacement, refund, reshipment, or return solution without additional costs caused by that error. Minor variation in color tone, texture, stitching, dimensions, or finish is not necessarily damage.

Avenmorne™ primarily serves U.S. customers. If delivery elsewhere is available, the applicable shipping options will be shown at checkout. An international destination may impose customs duties, import taxes, brokerage fees, or similar charges. Unless checkout clearly states they are included, charges imposed by authorities, carriers, or brokers are generally the recipient’s responsibility.