Please include your order number and the email address used during checkout when contacting us. Providing these details helps our team locate and review your purchase more efficiently.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its product description, please contact us promptly. Because Avenmorne™ offers pet toys, grooming tools, feeding accessories, walking essentials, travel products, and pet comfort items, materials, finishes, packaging, and included components may vary by item.

• Your order number.
• A clear description of the issue.
• Relevant photographs or videos, where appropriate.
• A photograph of the shipping label and exterior packaging.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund, or return solution at no additional cost for an error attributable to us. Minor differences in natural wood grain, color tone, or finish are not necessarily defects.

Please contact our customer-support team before shipping any merchandise back to us. Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and instructions.

We aim to respond to customer inquiries within 24 hours. Requests requiring further investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant provider may require additional review time. Customer service is available 8:00 AM – 10:00 PM Daily.